Troubleshooting and support for home internet connection problems

Photo by Jeff Miller/UW-Madison

The Division of Information Technology (DoIT) recently shared information on how to troubleshoot home internet connection problems with the student community via TechNews and in conjunction with University Communications. The approach is also applicable to all members of the campus community who are working from home. 

The recommendations include: 

  • Moving the computer to be closer to the wireless access point.
  • Using a traditional network cable to plug into the home router instead of WiFi.
  • Applying software updates, or removing software from a home computer.
  • Contacting your internet service provider and asking them specific questions.
  • Asking others using your home network to reduce their network use while you’re participating in online classes and/or remote meetings.
  • Purchasing new equipment or services for your home network, such as WiFi access points, a router, a computer, or an ISP.

The DoIT Help Desk is available to assist students, faculty, and staff to troubleshoot issues via phone, email, or chat, and by reviewing the Remote Working and Learning – Troubleshooting Common Technical Issues Guide

– by Stefan Wahe