Desktop Support

Overview

CALS IT offers at-cost desktop support services to CALS Administration, departments, and centers.  We will take responsibility for the daily support of desktop computer environments. Utilizing various support tools, we will mange the support of requests ensuring a satisfactory resolution.  Once a support request has been initiated it will be evaluated and scheduled based upon staff resource availability and urgency of the situation.

Included Services

  • Support coverage M-F, 7:45AM-4:30PM for both onsite and remote computing
  • Help desk ticketing system for reporting and managing computing support requests
  • Asset management for tracking, managing, and reporting computing assets
  • Lifecycle management of hardware assets
  • Software installations and upgrades
  • DoIT User Services Managed Security Layer (MSL) coverage which encompasses endpoint security services such as maintaining antivirus/malware as well as OS and software patching

Resources & Getting Help

Current CALS IT Desktop Services Clients